Sales Administrator/Customer Service

Customer Service & Call Centre
Job Type:
Salary range:
£20,000 - £24, 999
£25,000 to £25,000 per annum
£25000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Sales Administrator/ Customer Service

Wonderful opportunity for a Global business based within the Engineering industry covering a wide range of products and specialisms.

This is a critical role within the business which focuses on maximizing customer satisfaction through delivering industry leading service. Your role will be varied covering a range of duties from customer service, to 1st line technical support and sales administration, working closely with other departments

Role responsibilities:

• Maintain availability on the phone system and webchat

• Deal with any customer queries within agreed SLA’s

• Manage the Outlook inbox ensuring customer queries are dealt with in line with agree SLA’a

• Ensure 100% of customer interactions are logged onto the service cloud and progressed in line with relevant processes

• Accurately enter all orders onto SAP system

• Prompt and accurate invoicing and credit activity.

• Accurately create various logistics documentation to ensure the prompt delivery of goods.

• Regular interaction with various other departments and 3rd party suppliers to ensure the smooth running of the Customer Service and Sales processes.

• Ensure all information provided to customers is accurate and considers any special requirements.

• Processing returns in line with the returns policy.

Person requirements:

• 3 years minimum working with Customer Service/ Sales administration- ideally from a technical/ product industry

• Good knowledge of SAP

• Strong systems knowledge including SAP

• Excellent communication skills able to liaise with individuals at all levels

• Any experience of using Salesforce would prove highly beneficial

• Strong team work approach

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Siobhan Joseph

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