Customer Service for the American Markets

Job Type:
Salary range:
£15,000 - £19, 999
£18,000 to £18,000 per annum
£18000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Customer Service Executive - American Market

Exciting new opportunity, for my client based in the E-Commerce and fashion industry, with over two decades of experience and market leaders in their field of specialist products. The company have recently experienced excellent periods of development with further growth forecasted for 2018.

This is a full-time and permanent position offering strong prospects and opportunities for development, working for a passionate brand who are already supplying to over 600 retailers worldwide.

Role requirements:

• Accurately entering orders onto our Order Management system.

• Desk support for the CS Team as required.

• Monitoring all outstanding orders and generating reports.

• Maintaining the customer database with accurate information.

• Communicate with our fulfilment warehouse and our Finance Department on a daily basis to ensure they have accurate and up to date information.

• Deal with any complaints or delivery issues as necessary.

• Provide support for trade shows when required.

Person requirements:

• Proactive, self-motivated and driven with a genuine passion for delivering exceptional levels of customer service

• Strong communication skills with the ability to liaise confidently and effectively at the corporate level

• Excellent data entry skills and attention to detail

• A good understanding of a wholesale business and the requirements retailers have from suppliers

• Knowledge and understanding of order processing and CRM systems

• High standard in Microsoft Office- Advanced MS Excel would be a real advantage

• Previous experience of working in a similar B2B role will be a bonus

You should be able to thrive in a fast-paced environment and be eager to deliver the best possible experience to our customers.

The working hours are Monday to Friday, 11.00am to 8.00pm, in order to support Customers in the American markets.

In return you will be offered a competitive salary and bonus package including excellent holidays, staff discount and pension schemes

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Tayla Flory

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