Customer Support Coordinator - Twilight shift

Customer Service & Call Centre
Job Type:
Salary range:
£25,000 - £29, 999
£26,000 to £29,000 per annum
£26000 - £29000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Are you looking for hours that would free up your day to spend with Friends or family? Then look no further as we have an excellent opportunity with great working hours that would suit someone looking to start work a bit later in the day.

We are looking for an experienced Customer Support Coordinator to join a leading FMCG organisation on a permanent basis to work the Twilight shift. The role will suit someone who has a positive can-do attitude, is professional and prides themselves on providing excellent customer service.

Key Tasks:

Deal with customer queries, complaints and deliveries

Process orders via online and telephone with 100% accuracy

Raising returns and credits

Process bespoke orders, back orders and standing orders

Take responsibility to upsell promotional and new products on inbound calls

Undertake general administration duties within the Customer Services Department

Confirming invoices

Undertake any other ad hoc duties requested by Management

Key requirements:

Previous customer service experience

Ability to work well under pressure and deliver

Possess excellent communications skills and can articulate well

Manage workload efficiently, prioritising deadlines

Previous experience with SAP is beneficial

Knowledge of Microsoft Office packages

Attention to detail

Importantly you need to be able to work the following hours:

January to August

Sunday 7pm - Midnight

Monday to Thursday 2pm - 10.30pm

September to December

Sunday 4.30pm - Midnight

Monday to Thursday 2.30pm - 10.30pm

It is a 35 hour week and there is free on-site parking as well as an excellent benefits package which includes annual bonus and profit share as well as 24 days holiday plus bank holidays.

If you are looking to work with one of the top players within their industry working with some of the best and highly skilled people within FMCG then this could be ideal for you.

Windsor Employment agency is operating as an Employment Agency in relation to this role.

Contact Details:
Uxbridge Employment Agency
Tel: 01753 290261
Contact: Lauren Tuthill

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