Customer Service - SAP Superstar

Customer Service & Call Centre
Job Type:
Salary range:
£20,000 - £24, 999
£25,000 to £25,000 per annum
£25000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Customer Service - SAP Superstar!

Wonderful opportunity for a Global business based within the Engineering industry covering a wide range of products and specialisms.

This is a critical role within the business which focuses on maximizing customer satisfaction through delivering industry leading service. Your role will be varied covering a range of duties from customer service, to 1st line technical support and sales administration, working closely with other departments

Role responsibilities:

• Maintain availability on the phone system and webchat

• Deal with any customer queries within agreed SLA’s

• Manage the Outlook inbox ensuring customer queries are dealt with in line with agree SLA’a

• Ensure 100% of customer interactions are logged onto the service cloud and progressed in line with relevant processes

• Accurately enter all orders onto SAP system

• Prompt and accurate invoicing and credit activity.

• Accurately create various logistics documentation to ensure the prompt delivery of goods.

• Regular interaction with various other departments and 3rd party suppliers to ensure the smooth running of the Customer Service and Sales processes.

• Ensure all information provided to customers is accurate and considers any special requirements.

• Processing returns in line with the returns policy.

Person requirements:

• 3 years minimum working with Customer Service/ Sales administration- ideally from a technical/ product industry

• Good knowledge of SAP

• Strong systems knowledge including SAP

• Excellent communication skills able to liaise with individuals at all levels

• Any experience of using Salesforce would prove highly beneficial

• Strong team work approach

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Siobhan Joseph

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