Quality Assurance Administrator

Customer Service & Call Centre
Job Type:
Salary range:
£20,000 - £24, 999
£20,000 to £22,000 per annum
£20000 - £22000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Quality Assurance Administrator

Based in Uxbridge, Middlesex

£20,000 - £22,000

Our client a luxury products company are now looking for passionate Quality Assurance Administrator to join their ever growing team. Excellent training will be given with a fantastic opportunity to progress within this high end company. Fabulous newly refurbished offices, lovely staff and wonderful benefits offered including 25 days holiday, plus bank holidays, company pension and a discount on products!

Key Responsibilities:

• Investigating claims to confirm suitability of raising credits

• Liaise with Customer Service and co-ordinate and challenge claims raised

• Investigate unauthorised warehouse returns - contacting customer where necessary

• Communicate daily with Finance when accounts have been put on hold

• Collate necessary paperwork and record efficiently

• Raise relevant credit documents ensuring accuracy before actioning

• Investigate and process all debit queries

• Receive debits notes alongside Credit Control

• Liaise with the purchasing where necessary to action claims at Debit Note stage

• Action all query pricing/quantity queries

• Maintain records for customer services department and finance

• Investigate queries prompted from Finance

• Investigate and process Non or short payment of customer invoices

• Receive, check and amend as necessary, all customer returns

• Reconcile with debits and cross reference details as required

• Liaise with the Audit department for stock discrepancies

Ideal Candidate:

• Good working knowledge of Word/Excel Experience

• Good written and verbal communication skills

• At least 2 Years Customer Service Experience

• Good Negotiation Skills

• Excellent numeric skills

• Able to communicate with internal departments and use initiative

• Proactive and highly organised with high attention to detail

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Sarah Pearson

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