Administrative support

Job Type:
Salary range:
£24,960 to £31,200 per annum
£12 - £15 per hour
Start Date:
Uxbridge Employment Agency
Job Ref:

Job Overview

Provides end to end administrative and operational support to the sales teams throughout the purchase to order process. Supports the Operations Manager as required. This role requires collaboration with cross-functional teams to ensure the sales cycle is seamless. The OMC is the single point of contact for all purchase-to-order related inquiries.

Key Functions

Order Management

• Order quotes and submits orders as appropriate based on scalable deals matrix

• Process all Internal Loan orders for all business units (BUSR)

• Responsible for monitoring product supply availability and take appropriate action to ensure customer requirements are met.

• Facilitate the purchase and delivery of non-standard hardware and software

• Ensure supporting order documentation is complete and attached to the quote

• Create check requests and purchase requisitions

• Create acceptance certificates, installation and de-installation forms

• Support export compliance requirements in cooperation with the export compliance team, e.g., completing forms for CERTS.

• Responsible for tracking and communicating any order related information e.g. order status, RMA numbers, etc. to direct customers as well as sales teams and partners.

• Proactively create and track work orders through conversion or cancellation

• Track SWOC’s and works with sales teams to manage any outstanding requests

• Track loans and work with sales teams to manage appropriately


• Request RMA from logistic as required

• Liaise with Logistics to relay shipment and delivery information

• Proactively monitor loan and work orders to drive compliance from the sales team

Database Management

• Initiate account and address change requests as requested

• Communicate with the Master Data Management team and authorize the MDM to make changes to territory data base SFDC to ensure it is free of duplicate Prospects, duplicate Contacts, etc.

Reporting, Strategic Planning and Analysis

• Ad Hoc Reporting as required


• Interact directly with channel partners as required

• Establish effective partnerships with peers across the business

• Ensure the sales teams are properly educated on relevant processes and system processes

Required Experience and Skills

• Minimum 2 years’ experience supporting a high-performance sales team

• Demonstrated ability to work

o Autonomously in a fast-paced environment

o Closely with Sales organizations and build sustainable business partnerships

• Excellent organizational, troubleshooting and problem-solving skills

• High attention to detail

• Exceptional communication skills (written and verbal) in English and local language (if applicable)

• Ability to influence stakeholders

• Ability to effectively manage priorities and adjust as priorities change

• Advanced MS Office (Outlook and Excel minimum) skills

• Good business acumen and judgment

• Confident dealing with matrix management structure

• Understanding and knowledge of:

o CRM systems

o Sales processes

o Reporting

Key Attributes

• Continuous learner

• Proactive and decisive

• Dynamic and committed

• High level of integrity and ethics

• Logical thinker

• Customer focused - internal and external

• Self-starter

• Strong team player

• Flexible, with a willingness to pitch-in across disparate areas as needed


Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Lisa Austin

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