Customer Experience Executive
Location: Greenford
Salary: £25,000 - £28,000 per annum + £2,000 yearly bonus
Are you passionate about delivering exceptional customer service? Do you have experience in customer service or client support roles? If so, we have an exciting opportunity with a fantastic manufacturing business based in Greenford.
Joining this dynamic team, you'll provide vital support to our key account managers, assisting with various customer support functions. This role offers a unique opportunity to take ownership of customer accounts, further develop relationships, and contribute to the success of our family-owned business.
Key Details:
- Full-time position, Monday to Friday, 9am to 5pm
- Hybrid working pattern available after probation
- Generous holiday allowance starting at 22 days and increasing after a year
- Parking available
Key Responsibilities:
- Manage incoming orders and enquiries efficiently and accurately.
- Provide customers with product availability information and pricing quotations.
- Coordinate delivery schedules and address any delivery-related issues.
- Generate and process invoices.
- Handle sample requests and provide guidance on artwork requests.
- Liaise effectively with warehouse, sales, and despatch departments.
- Perform various supporting administrative tasks.
Experience Required:
- Strong verbal and written communication skills.
- Experience with CRM systems.
- Familiarity with Google Docs or Google Sheets is advantageous.
- Minimum of 2 years' experience in a similar role.
- Highly organised with excellent efficiency.
- Effective listening skills.
If you're ready to take the next step in your customer service career and join a supportive and caring team, we encourage you to apply today by submitting your CV.
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Keywords for this role may include; Customer Service Representative, Client Support Specialist, Account Coordinator, Customer Support Associate, Client Relations Manager, Customer Care Coordinator
