Senior Contracts and Service Coordinator
Location: Uxbridge
Salary: £35,000
About the Company: Join an exceptional local business with a newly created opportunity in their service department. As the Senior Contracts and Service Coordinator, you'll lead a team of 8 Administrators, driving excellence and efficiency in service delivery. Bring your advanced Excel skills and customer-centric approach to contribute to the company's continued growth.
What's in it for you?
- 25 days holiday plus bank holidays
- 10% employer pension contribution
- Private healthcare with employer-paid excess
- Death in service x 4
- Annual salary reviews
- Annual bonus
- Flexible working hours: 8.30am to 5pm or 9am to 5.30pm
Role Responsibilities:
- Manage the daily workflow of the team, including training and development
- Drive and monitor the service order process, ensuring timely completion
- Review team KPIs to maintain performance standards
- Liaise with customers to assess needs and take appropriate action
- Generate monthly customer reports to track service performance
- Support, train, and upskill team members to enhance service delivery
- Respond to service inbox emails within agreed SLAs
- Prepare quotes and process worksheets accurately
- Manage stock adjustments and create contracts for Service Agreements
- Maintain a customer-oriented approach and uphold company standards
Candidate Requirements:
- Strong background in customer service, ideally in a similar role
- Effective leadership skills to guide and motivate the team
- Advanced Excel skills, including VLOOKUPs and Pivot Tables
- Experience with SAP (advantageous)
Why Apply?
This is a unique opportunity in a fast-paced environment, perfect for candidates seeking professional development and growth. Your dedication and contributions will directly impact the success of the role and the company's objectives.
If you're ready to thrive in a dynamic role and contribute to a growing business, apply now! Contact us or click APPLY to submit your application.
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Keywords for this role may include; Contracts Manager, Service Coordinator, Senior Administrator, Customer Service Supervisor, Operations Manager, Service Team Leader, Administrative Supervisor, Service Operations Coordinator, Customer Relations Manager, Operations Supervisor
