Customer Service Executive
Location: Staines-upon-Thames
Salary: £30,000 – £34,000
Hours: Monday to Friday (Hybrid working – 3 days office, 2 days home)
Join a Global Business with a Passion for Customer Experience
Are you an experienced Customer Service professional with a passion for delivering outstanding service in an international environment? Do you enjoy taking ownership of the full order-to-cash cycle and building strong relationships with global partners? If so, this could be the role for you!
About the Role: This is a fantastic opportunity to join a market-leading organisation with a reputation for excellence and innovation. Working as part of a collaborative and high-performing team, you’ll act as the key contact for your assigned customer portfolio – ensuring timely, accurate order processing and exceptional customer satisfaction.
Key Responsibilities:
• Managing the full order-to-cash (OTC) process with accuracy and efficiency
• Acting as the key point of contact for your customers, handling queries with professionalism and care
• Processing and managing sales orders, including delivery scheduling and logistics coordination
• Proactively resolving delivery or material availability issues before they impact the customer
• Monitoring order status and ensuring timely and accurate shipments
• Maintaining compliance for export orders and supporting correct documentation
• Building long-term relationships with international clients to understand their needs
• Collaborating cross-functionally with Sales, Logistics, Planning, Supply Chain and Finance
• Working with Finance to support accurate rebates and assist in credit control where necessary
• Logging and managing customer complaints and return processes
• Contributing ideas for continuous improvement of service and processes
What We’re Looking For:
• 2–4 years’ experience in a similar B2B or international customer service role (essential)
• Strong communication and relationship-building skills
• Comfortable working in a fast-paced environment with shifting priorities
• High attention to detail and the ability to work independently
• Solid IT skills including Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience using ERP or order processing systems (desirable)
• Additional language skills are a bonus but not required
Why Join?
• Be part of a truly global team with a strong sense of collaboration
• Work in a business that values personal growth, innovation, and service excellence
• Hybrid working pattern (3 office / 2 home-based)
• 25 days’ holiday plus bank holidays
• Excellent benefits package:
o Private health insurance
o Company pension
o Death-in-service insurance
o Discretionary company bonus
What You Need to Do Now:
If this sounds like the perfect role for you, apply today! If it’s not quite right but you know someone who would be ideal, don’t forget about our Refer a Friend Scheme – you could earn a £100 voucher when your referral is placed in a permanent role and passes probation.
If you're interested, please submit an up-to-date CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.
Keywords: Customer Service Executive, B2B Customer Service, International Customer Service, Order to Cash, Sales Support, Logistics Support, Staines Jobs, Hybrid Customer Service, Client Relationship Coordinator, Customer Operations, Export Administrator, Order Processor
