Customer Service Executive (Hybrid Working – 3 Days Office-Based, 2 Days Home-Based)
Location: Staines-upon-Thames
Salary: £30,000 – £34,000 per annum
Join a Growing International Business with a Customer-Centric Focus!
Are you an experienced Customer Service Executive who thrives in a B2B environment? Do you enjoy managing key customer relationships and ensuring seamless end-to-end service delivery? If you're looking to join a collaborative and supportive team with hybrid working and long-term progression, this could be the perfect opportunity.
Key Responsibilities:
• Own the full Order to Cash (OTC) process for your assigned customer portfolio.
• Act as the main point of contact for both internal stakeholders and external customers.
• Manage and track orders through to delivery, ensuring service excellence at every stage.
• Identify and resolve potential delays due to supply chain or transport issues.
• Collaborate with teams across Sales, Supply Chain, Logistics, and Finance to optimise the customer experience.
• Build strong relationships with customers, anticipating their needs and expectations.
• Support accurate cash collection and rebate management with finance partners.
• Suggest process improvements and support ongoing service efficiency initiatives.
• Manage and resolve customer complaints, ensuring prompt follow-up and satisfaction.
What We’re Looking For:
• 2–4 years of customer service experience within a B2B or international environment.
• Excellent communication and relationship-building skills.
• Strong multitasking and time management abilities.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• A second language is a bonus, but not essential.
Why Join?
• Hybrid working model – 3 days in the office, 2 days from home.
• Private healthcare, pension, and death in service benefit.
• Discretionary company bonus based on performance.
• 25 days holiday plus bank holidays.
• A friendly and inclusive team culture with long-term development opportunities.
What You Need to Do Now:
If this sounds like the perfect opportunity for you, apply today! Or if it’s not quite right but you know someone who would be ideal, refer them and receive a £100 voucher if they’re placed and pass probation.
If you're interested, please submit an up-to-date CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume your application has been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
We take your personal data seriously. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.
Keywords: Customer Service Executive, B2B Customer Service, Order to Cash, Export Coordinator, Sales Support, Logistics Support, International Customer Service, Hybrid Jobs Staines, Order Management, Client Services, Staines Jobs, Service Coordinator.
