Sales Support Coordinator
Location: Hybrid – 3 days in the office, 2 days working from home
Salary: £27,000 + up to £2,000 bonus per annum
Hours: Monday to Friday, 9.00am – 5.00pm
Type: Permanent, Full-time
Join a Fantastic Family-Run Business as a Sales Support Coordinator!
Are you an organised and articulate individual with a knack for problem-solving? Do you thrive in a supportive team environment and enjoy going above and beyond for customers? If so, this Sales Support Coordinator position could be your ideal next step!
Why Join?
• A warm and welcoming company with a strong team culture
• Hybrid working model for better work-life balance
• £2,000 annual bonus paid quarterly
• 22 days holiday plus bank holidays
• Company pension scheme
• Comprehensive in-house training
Your Role: As a Sales Support Coordinator, you’ll play a key role in ensuring customers receive first-class support throughout their journey. From managing returns to handling quotes, you'll be an essential part of the sales office team. The role suits someone who is proactive, enjoys variety, and loves being at the heart of a fast-paced commercial environment.
Key Responsibilities:
• Monitor the support inbox and respond to or escalate enquiries
• Coordinate returns and collections with your supervisor
• Ensure prompt processing of credits and refunds
• Provide cover for outbound post and sample shipments
• Follow up with new customers and respond to online reviews
• Support other departments by managing live chat, order entry and customer enquiries
• Maintain shared spreadsheets and complete general admin tasks
• Generate and send customer quotes
• Take orders by phone and email, entering them into the system accurately
• Liaise with production to track job progress and keep customers updated
Who We're Looking For:
• Previous experience in a commercial or sales support role
• Strong administrative and customer service skills
• Familiarity with order processing and quoting procedures
• Excellent communication and problem-solving abilities
• Good working knowledge of Excel (Google Sheets a bonus)
• A quick learner who thrives in a team environment
What to Do Next:
If this sounds like the perfect opportunity for you, then apply today!
If not quite right but you know the perfect person, remember we have doubled our refer a friend scheme to a £100 voucher! You qualify when we have recorded the referral and they are placed in a permanent role (and pass their probationary period), so to find out more please visit our website and read our blog: Double the Reward!
If you're interested in this Sales Support Coordinator role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.
Keywords: Sales Support Coordinator, Sales Administrator, Customer Service, Sales Support, Admin Assistant, Sales Office, Hybrid Working, Order Processing, Uxbridge, Commercial Business
