Automotive Technical Advisor
Location: Uxbridge
Salary: £40,000 per annum
Hybrid Working: 3 days in the office, 2 days from home
Are you looking to move off the tools and into a technical office-based support role? This well-established and growing organisation is seeking an experienced individual with solid automotive diagnostics or vehicle telematics knowledge to join their specialist Technical Support Team.
This role blends phone-based customer support, technical case handling, and installer liaison – perfect for someone who thrives on solving problems, sharing technical know-how, and making a difference to customer outcomes.
Key Responsibilities:
• Handling a mix of inbound and outbound calls, alongside managing live cases via Salesforce
• Troubleshooting product, installation, and application issues
• Identifying the root causes of installation concerns and providing effective resolutions
• Working closely with third-party installers to ensure high standards and timely issue resolution
• Keeping internal systems up to date and adhering to agreed SLAs
• Building rapport with internal teams and external partners to ensure smooth collaboration
• Actively contributing to ongoing service improvements and support targets
What We’re Looking For:
• Previous experience in a technical automotive role, ideally within customer support or diagnostics
• Knowledge of vehicle systems, automotive electronics, or telematics
• A confident communicator – both written and verbal
• Strong organisational skills with a proactive “can-do” mindset
• Comfortable managing deadlines and working under pressure
• A natural problem-solver with excellent attention to detail
• Experience using Salesforce or similar CRM is desirable but not essential
This is a fantastic opportunity to join a progressive company offering hybrid working, ongoing support and development, and a collaborative team culture.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
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