Materials Controller (Contracts Administrator)
Uxbridge
24k
Are you experienced in managing relationships with subcontractors? Do you thrive in an environment driven by service level agreements (SLAs)? If so, we have an exciting opportunity for you to join a reputable company in Uxbridge as a Contracts Administrator / Materials Controller.
In this role, you'll be an integral part of our Customer Service Team, playing a proactive role in managing our subcontractor processes. Your assertiveness and attention to detail will ensure the smooth coordination of external subcontractor activities, contributing to our commitment to delivering exceptional service to our clients.
Key Responsibilities:
- Liaise effectively with subcontractors, internal teams, & customer services to facilitate seamless communication and workflow.
- Establish and maintain a comprehensive subcontractor database, ensuring accuracy and relevance of information.
- Coordinate external subcontractor processes and foster positive relationships to ensure service excellence.
- Negotiate with subcontractors to obtain quotes, demonstrating strong negotiation and attention to detail.
- Answer incoming calls promptly and professionally, logging relevant information accurately into our in-house system.
- Understand and adhere to SLAs and KPIs set for the Customer Service desk, ensuring compliance and customer satisfaction.
- Progress calls from initial logging to resolution, collaborating closely with internal teams to meet customer needs effectively.
Candidate Requirements:
- Previous experience in subcontractor liaison roles, demonstrating strong relationship management skills.
- Proven experience working within an SLA-driven environment, with a focus on meeting performance targets and deadlines.
- Prior experience in telephone-based customer service roles, showcasing communication skills & a customer-centric approach.
- Preferable knowledge of IT hardware, facilitating effective communication with subcontractors and internal teams.
- Proficiency in Microsoft Office applications, with intermediate skills in Excel, Word, and Outlook.
Apply Today!
If you're ready to take on a challenging and rewarding role as a Materials Controller, where your skills and expertise will be valued, we want to hear from you! Please apply with your updated CV, and we'll be in touch to discuss this exciting opportunity further.
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Keywords for this role include: Materials Controller, Subcontractor Management, SLA Management, Customer Service, Relationship Management, Negotiation, Contracts, Microsoft Office
