Customer Service Executive
Location: Uxbridge
Salary: £26,000 plus bonus
Are you dedicated to providing exceptional service to customers? Do you thrive in resolving customer issues, especially in the realm of technical products?
Our client, a friendly and close-knit tech products organization, is expanding its customer service team and seeking two enthusiastic individuals to join. These roles offer hybrid working, with 3 days in the office, free parking, Friday socials, and 24 days of annual leave.
Key Responsibilities:
• Manage end-to-end order processing using MS Dynamics.
• Coordinate with couriers and shipping companies to ensure timely dispatch of orders.
• Monitor product arrivals to provide accurate ETAs to customers.
• Investigate and manage product delays, ensuring resolution and customer satisfaction.
Requirements:
• Problem-solving skills are essential, especially in investigating delays and providing basic technical advice.
• Strong written communication skills for composing emails.
• Experience in managing RMA processes.
• Previous customer service resolution experience.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Common sense, a great listener, and adept at problem-solving.
• Technical mindset.
If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and enjoy working in a dynamic team environment, we want to hear from you! Apply now or contact us for further details. -
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
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Keywords for this role may include: Customer Support Specialist, Technical Support Representative, Client Service Representative, Help Desk Analyst, Customer Success Associate, Client Relations Coordinator, Support Engineer, Service Desk Agent, Customer Care Specialist, Client Support Coordinator, Technical Service Representative, Customer Experience Coordinator.
