Client Administrator
Location: Hybrid (Uxbridge)
Salary: £25,000, rising to £27,000
Are you looking to take the next step in your career with a supportive property management organisation? We are working with a busy, friendly company that is seeking an additional person for their client management team. If you have scheduling experience, that's a bonus, but they are happy to train a bright and dedicated individual who is eager to learn.
About the Role: In this position, you'll be the point of contact for clients and suppliers, managing client expectations, coordinating jobs, and ensuring everything runs smoothly. This is a hybrid role, working 3 days in the office and 2 days from home, with hours from 9 am to 5 pm, Monday to Friday.
Key Responsibilities:
- Handling incoming calls from clients and suppliers, ensuring response times are met according to SLAs.
- Logging new work orders with key suppliers.
- Investigating and responding to emails.
- Managing reactive jobs and scheduling the correct sub-contractors.
- Chasing down open jobs and quotes.
- Managing your own set portfolio of clients.
Skills & Experience Required:
- Experience in a property management or construction background is ideal, but full training will be provided.
- Strong customer service skills, with an excellent telephone manner.
- Effective problem-solving and interpersonal skills.
- Strong attention to detail, forward planning, and organisational skills.
- Ability to remain calm under pressure.
- Excellent written skills and proficiency in MS Office.
- Experience of web-based management systems would be advantageous.
Why Join Us?
This is a fantastic opportunity for someone looking to develop their skills in a busy, engaging environment. You will receive training, work within a supportive team, and have the chance to grow within the role.
What You Need to Do Now:
If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher!! You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period). To find out more, please visit our website and read our blog: Double the Reward!!
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
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Keywords: Client Administrator, Property Management, Customer Service, Scheduling, Facilities Coordinator, Office Admin, Client Relations, Construction Admin, Property Coordinator, Uxbridge, Hybrid Working, Admin Support.
