Scheduling Manager
Location: Uxbridge
Salary: £38,000 + Performance Bonus
Are you ready to step into a leadership role where organisation, strategy and people management all come together? This opportunity for a Scheduling Manager offers the chance to take real ownership of a busy service function and make a measurable impact.
We are recruiting on behalf of a growing and well-established organisation seeking an experienced Scheduling Manager to oversee a team responsible for coordinating engineers across the UK. This position sits at the centre of the service operation, ensuring installations, maintenance visits and reactive call-outs are planned efficiently and delivered to a high standard.
This is more than just a planning role. The successful individual will lead from the front, develop team capability, refine systems and drive continuous improvement across the department.
The Role: You will manage the day-to-day performance of a scheduling team, ensuring engineers’ diaries are optimised and service levels are consistently met. Working closely with service, sales and technical teams, you will ensure clear communication and a smooth workflow across departments.
The position requires a balance of operational oversight and hands-on leadership. You will analyse performance metrics, identify bottlenecks and implement improvements to enhance efficiency and customer satisfaction.
Key Responsibilities
• Lead, motivate and develop a team of schedulers
• Set objectives and monitor service-related KPIs
• Manage engineer planning for installations, maintenance and reactive works
• Conduct one-to-ones, performance reviews and team meetings
• Coordinate with third-party contractors where required
• Review existing scheduling processes and introduce efficiency improvements
• Ensure consistent communication between internal departments and field engineers
• Produce management reports relating to performance and service levels
About You
• Previous experience in a scheduling, service planning or operational leadership role
• Experience managing or supervising a team
• Background within engineering, field service or technical environments advantageous
• Strong understanding of workforce planning and service delivery standards
• Confident using scheduling platforms and CRM systems (Salesforce knowledge beneficial)
• Analytical approach with the ability to interpret data and act on findings
• Calm, solutions-focused and confident communicator
If you are an experienced Scheduling Manager seeking a role where you can genuinely shape a team and influence operational performance, this could be the ideal next move.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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Keywords: Scheduling Manager, Service Planning Manager, Service Desk Manager, Engineer Scheduling, Operations Manager, Workforce Planning, Field Service Coordination, Uxbridge Jobs
