Service Desk Administrator
Location: Uxbridge
Salary: £30,000
Contract Type: Permanent
This is a brilliant opportunity to join a supportive, well-established business with a fantastic company culture. If you’re someone with strong office admin or customer service experience—especially working with field Engineers or service teams—this could be a great next step.
Based in the company’s busy Customer Care Team, you’ll be the friendly first point of contact for calls and queries regarding Engineer attendance. This is a fast-paced role requiring great attention to detail, top-notch communication skills, and the ability to stay calm and organised under pressure.
Key Responsibilities:
– Handling inbound calls and logging issues promptly within agreed service levels
– Responding to emails from the service inbox in a professional and timely manner
– Generating customer quotes and contracts accurately
– Logging engineer calls and managing service appointments
– Creating and managing returns and stock adjustments
– Processing completed service reports and closing jobs
– Maintaining records in Salesforce and Excel
Ideal Candidate Profile:
– Previous experience in a service desk, customer service, or engineering support environment
– Confident phone manner and excellent communication skills
– Strong admin and data entry capabilities
– Highly organised, with the ability to manage multiple priorities at once
– Experience using Salesforce and MS Excel (advantageous, but not essential)
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Service Desk Administrator, Customer Service Administrator, Engineering Support, Field Service Coordinator, Service Scheduler, Uxbridge jobs, Admin roles, Salesforce, Technical Administrator
