Customer Experience Executive
Location: Greenford
Salary: £25,000 – £26,000 + £2,000 annual bonus
Looking to step away from retail and into an office-based role?
Do you thrive on delivering outstanding service and enjoy the buzz of working in a fast-paced, people-focused environment?
This is an exciting opportunity to join a friendly, down-to-earth manufacturing company where no two days are the same.
You’ll be supporting a team of Key Account Managers and acting as a vital point of contact for long-standing customers. If you’ve got strong communication skills, enjoy variety, and love seeing things through from start to finish — this could be the role for you.
Why join?
• 9am–5pm, Monday to Friday (Hybrid working after probation)
• Free parking on-site
• 22 days holiday, rising with service
• Supportive, people-first company culture
• Bonus scheme worth up to £2,000 per year
What you’ll be doing:
• Processing incoming customer orders and handling product enquiries
• Advising on stock levels, pricing, and availability
• Managing delivery timelines and solving any related queries
• Generating invoices and processing sample requests
• Providing guidance on artwork and packaging requests
• Collaborating with internal teams across warehouse, dispatch, and sales
• Taking full ownership of supporting admin
What we’re looking for:
• 2+ years’ experience in customer service, client support, or retail
• Great written and spoken communication
• Excellent attention to detail and ability to multi-task
• Familiarity with CRM systems (any platform)
• Bonus if you’ve used Google Docs or Sheets
• A team player with a proactive, can-do approach
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Customer Service Administrator, Customer Support Executive, Account Support, Order Processing, CRM, Sales Support, Greenford Jobs, Hybrid Customer Service, Office Admin
