Service Desk Administrator
Location: Uxbridge (Hybrid working available after probation)
Salary: £30,000
Type: Permanent
Are you an experienced office administrator or customer service professional who thrives in a busy, fast-paced environment? Do you enjoy being the central point of contact and keeping things running smoothly behind the scenes?
This is a fantastic opportunity to join a well-established and supportive business with a strong team culture. Working within the Customer Care team, you will play a key role in coordinating engineer activity and ensuring customers receive a first-class service from initial contact through to completion.
This position would suit someone with previous experience supporting field-based engineers or working within a service or maintenance environment, although strong office-based customer service experience is equally valuable.
The Role: As Service Desk Administrator, you will be responsible for managing incoming service requests, updating systems accurately and ensuring all communication with customers and engineers is clear and professional.
Your duties will include:
• Responding to emails received into the shared service inbox
• Logging service calls and arranging engineer attendance
• Producing customer quotations
• Creating and issuing service contracts
• Closing completed service reports accurately
• Managing product returns and processing adjustments
• Updating stock records where required
• Maintaining accurate data across internal systems
About You:
• Strong customer service skills with a confident and professional telephone manner
• Excellent data entry accuracy and attention to detail
• Highly organised, with the ability to prioritise in a busy environment
• Comfortable working within a service or operations team
• Experience using Salesforce and strong Excel skills would be advantageous
• Able to remain calm and solution-focused when handling queries
This is a brilliant opportunity for someone who enjoys structure, teamwork and delivering a 5-star customer experience. Hybrid working is available once probation has been successfully completed.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Service Desk Administrator, Service Coordinator, Customer Care Administrator, Helpdesk Administrator, Engineer Scheduler, Maintenance Coordinator, Office Administrator, Uxbridge Jobs, Hybrid Working, Salesforce Administrator, Customer Service Administrator.
