Customer Onboarding Project Manager
Salary: Up to £45,000 + excellent company benefits
Location / Hybrid: Uxbridge – hybrid working available
Our client, a growing technology-led organisation, is seeking an experienced Customer Onboarding Project Manager to join their team based in Uxbridge. This is a fantastic opportunity for a highly organised project professional who enjoys managing end-to-end delivery and working closely with both clients and internal teams in a fast-paced environment.
The role will focus on overseeing onboarding and implementation projects, ensuring a smooth transition for customers while maintaining high levels of service and delivery throughout.
Duties include:
Managing end-to-end onboarding and implementation projects for new customers
Owning project plans, timelines, and key milestones from initiation through to delivery
Leading client meetings including kick-offs, updates, and go-live activities
Coordinating cross-functional teams to ensure successful project delivery
Monitoring risks, dependencies, and changes, ensuring clear reporting throughout
Supporting customer readiness, including onboarding, system setup, and training
Ensuring a smooth handover into ongoing support once projects are completed
Maintaining clear project documentation and tracking progress against objectives
Experience/skills required:
Proven experience managing onboarding, implementation or customer projects
Strong stakeholder management and communication skills
Ability to handle multiple projects and priorities simultaneously
Experience with project tracking, reporting, and governance
Commercial awareness with confidence managing timelines and expectations
Experience within a technology, SaaS, or platform-based environment is desirable
Project management qualification or certification is advantageous
Organised, proactive, and detail-oriented approach
Why apply?
This is an excellent opportunity to join a collaborative and growing business offering hybrid working, a competitive salary, and excellent company benefits. The role provides real variety and the chance to play a key part in delivering high-quality customer experiences within a supportive team.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role might include: Project Manager, Implementation Manager, Onboarding Manager, Client Onboarding Manager, Delivery Manager, Programme Manager, Client Implementation Manager, Technical Project Manager, Customer Success Manager, Service Delivery Manager
