Customer Service Executive

Customer Service & Call Centre
Job Type:
Salary range:
£20,000 - £24, 999
£18,000 to £21,000 per annum
£18000 - £21000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Customer Service Executive- Fun and busy team!


£18k-£23k DOE

My client a leading logistics organisation now require an additional Customer Service Executive due to growth in business volumes.

The team you will be joining is a busy and fun one and staff morale is excellent. The organisation manage deliveries both in the UK and Internationally and successful candidates will be required to ensure the accurate and efficient management of customer orders on a daily basis and will play a key part in the department as a whole delivering excellent customer service including pricing and logistical queries.

Role Duties

• Managing both international and UK customer orders- both by e mail and phone

• Composing extensive replies by e mail to clients- written work MUST be to a high standard

• Maintaining and developing customer relationships and managing customer queries

• Managing customer queries regarding mislaid orders, late orders etc.

• Setting up new clients onto the in house system

• Liaising with transport department and giving drivers a route code and plan of delivery timings

• Calling airlines in order to track shipments

• Processing large volumes of orders and arranging credit notes

• Keeping customers informed about the status of their orders

You will need to have slight flexibility with working hours with shift patterns being, 8am-5pm, 9am-6pm and 10am-7pm Monday to Friday.

Due to the location applicants must hold a full UK driving licence and have their own vehicle.

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Siobhan Joseph

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