Customer Service Team Leader

Customer Service & Call Centre
Job Type:
Salary range:
£25,000 - £29, 999
£25,000 to £26,000 per annum
£25000 - £26000 per annum
Start Date:
Uxbridge Employment Agency
Job Ref:

Customer Service Team Leader


Up to £26,000 per annum

Are you a Customer Service Team Leader/Supervisor looking for a new challenge?

Would you like to be part of a great, hardworking team within a luxury retail brand?

Ready to make the transition from the shop floor into an office based role?

This could be the role for you!

Our client are currently looking for a Customer Service Team Leader to assist the Customer Service Manager in the daily running of the department.

Role responsibilities:

• Be the first point of contact for all inbound online and telephone sales enquiries

• Provide expert product advice whilst upselling and cross selling additional products

• Order processing and providing quotations

• Processing all website orders

• Booking deliveries

• Following up on active quotations

• Professionally communicating with customers via telephone, live chat and email

• Deal with unhappy or difficult customers professionally

• Ensuring all commitments made to customers are realistic and achievable

• Supporting the Customer Service Manager with achieving the departments goals and capable of taking the lead in the Managers absence

• Wherever possible identify improvements to processes to enhance customer service and other area of the business

• Schedule tasks to maximise productivity

• Complete daily takings when required

• Assist the Manager with training and development

Ideal candidate:

• A minimum of 2 years’ previous experience within a retail environment

• Excellent customer service skills

• Previous order processing experience or knowledge of how it works

• Good leadership skills

• Strong MS Office skills

There are various shift patterns within this position including one full weekend per month.

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Siobhan Joseph

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