E-Commerce Assistant (trainee level)
This is a one-off opportunity to join a newly established Marketing team working for a technology group. You will play a pivotal part in developing and expanding their newly created E-commerce website. Please note that this is an entry-level opportunity and therefore you will need minimal experience, ideally you will have some experience within customer services and a strong interest in Marketing and/or some certificates or qualifications relating to Marketing.
Reporting to the Head of Marketing and working alongside the Ecommerce Manager you will be tasked with the management of existing activities and encouraged to suggest new ideas and tactics to grow web sales.
•Be the first point of contact across the phone, email and Live Chat, supporting the Ecommerce customers with their enquiries
•Processing Sales orders and ensuring order fulfilment
•Processing any customer returns or refunds
•Admin support across the online stores
•Ensure product inventory is accurately advertised on the website
•Develop product specification and pricing
•Assist in the creation of content for the website
•Manage the photography of products
•Assist with the analysis of web sales
•Assist with the creation of targeted email campaigns
•Update and maintain customer details within the CRM system
This role will offer full training and support. The minimum experience you will need is some experience within customer services/retail and some qualifications or certificates relevant to Marketing. If you are interested in applying for this position then please email me your CV today!
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