Temp to Perm Junior Administrator

Job Type:
Permanent, Temporary
Salary range:
£15,000 - £19, 999
£8,30 per hour
Start Date:
Uxbridge Employment Agency
Job Ref:

£8.30 per hour
Shift patterns 8-4, 9-5 or 10-6
One Saturday half day a month


To assist in the provision of effective, high quality patient care by providing a telephone service to patients and administrative support services to the Services teams.


• Receive and log patient referrals received via phone, ERS , fax and email
• Contact patients to make appointments in a timely manner
• Produce relevant letters pertaining to appointments
• Update appointment records within the relevant databases
• Coordinating the booking schedules for all services ensuring sufficient appointments are available and highlight shortfalls as appropriate
• Working closely with the RMC Mangers to identify improvements to both the patient experience and cost effectiveness of the services
• Deal with patient queries in a professional manner
• To perform other duties agreed with RMC
• To ensure a high level of data integrity is maintained throughout the database and escalate as required.
• Keep up to date with policies and procedures pertaining to the role
• Undertake projects, as directed


• Staff must possess good written and verbal communication skills as they will be dealing with all levels of people (patients, directors, clinical staff, external parties and work colleagues) ensuring the Company image is always portrayed in a favorable manner.
• The ability to handle sensitive information and maintain strict confidentiality with regard to both patient and corporate information
• The ability to prioritise own workload and work flexibly to meet organizational needs
• The ability to assess and make decisions including non-routine enquiries and determine the best course of action retaining the patients needs as the primary focus
• The ability to read and respond to emails and letters, forwarding to appropriate people where necessary and keeping accurate records of actions taken

• Having a sound knowledge of latest policies and procedures and have the ability to follow them
• Have good PC skills – ideally will be able to use basic Word, Excel, and e-mail
• Have a personable, polite and patient nature
o Needs to have an empathy with patients
o Needs to have a positive and friendly approach to patient care
o Needs to be able to remain calm when under pressure
• Be adaptable and comfortable dealing with changing priorities
• The ability to work as part of a team and under their own initiative being self-directed and self-motivated
• Ideally, staff will also possess a clean, valid full UK Driving Licence

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: lisa

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