Customer Experience Executive
Location: Greenford
Salary: £25,000 – £26,000 + £2,000 annual bonus
Hours: Monday to Friday, 9am – 5pm (Hybrid working available after probation)
Customer Experience Executive – Join a Business That Puts People First!
Are you a people-person who thrives on providing outstanding service?
Would you love to take the next step in your career as a Customer Experience Executive?
Whether you already have office-based experience or you're working in retail and ready to transition to a buzzing office environment, this could be the perfect fit.
We’re recruiting on behalf of a friendly, family-run manufacturing business that has customer service at its core. As a Customer Experience Executive, you’ll support a team of Key Account Managers, ensuring that every client receives the attention and care they deserve. This is a varied and rewarding role where no two days are quite the same!
Why Join?
• Starting salary of £25,000 – £26,000 with a £2,000 annual bonus
• Hybrid working model after probation (typically 1–2 days from home)
• 22 days holiday (rising after 1 year) + bank holidays
• Free on-site parking
• Lovely office culture with a business that genuinely looks after its people
Key Responsibilities – Customer Experience Executive:
• Manage and process incoming orders and customer queries
• Provide accurate quotes, pricing, and product availability updates
• Advise on artwork and sample requests
• Raise and issue invoices
• Provide ETA updates and resolve delivery issues
• Maintain customer communications and order records in the CRM system
• Liaise with the warehouse, sales, and despatch teams to ensure seamless service
• Support account managers with all related administration
What You’ll Need – Customer Experience Executive:
• 2+ years' experience in a customer service, sales support or order processing role
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to manage multiple tasks
• Previous CRM system experience
• Comfortable using Google Docs, Google Sheets, MS Office or similar
• A can-do attitude with excellent listening skills
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
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