Internal Sales Adviser Uxbridge £30,000 to £32,000 Bonus DOE
Company Overview Our client is a small, family-run business with a strong reputation for quality and professionalism. Established over 20 years ago, the company has built a close-knit team and a supportive working environment where every employee’s contribution is valued. Being family-owned, the business prides itself on a friendly, approachable culture, offering stability, personal development opportunities, and a genuine sense of community. The company is committed to creating an inclusive and diverse workplace and is an equal opportunity employer. The Role Reporting to the Head of Sales, the Internal Sales Adviser will focus on relationship management and account support. This is a soft selling role, where success is driven by understanding customer needs, providing appropriate solutions, and nurturing long-term customer relationships rather than aggressive sales techniques. The role involves order processing, managing accounts, maintaining customer relationships, and proactive outbound contact to support repeat business and customer satisfaction. Key Responsibilities
Conduct consultative assessments to recommend appropriate solutions for customers
Build trusted, long-term relationships with customers through a friendly, service-focused approach
Manage customer accounts allocated by senior management
Handle inbound enquiries via phone, email, WhatsApp, and live chat
Make regular outbound calls to existing and prospective customers to maintain relationships and identify opportunities
Encourage repeat business through upselling and cross-selling in a non-aggressive, solution-led manner
Process sales orders accurately and efficiently
Create and issue invoices
Take credit card payments over the phone
Follow up on quotations and sample requests
Maintain accurate customer and sales records
Keep customers informed of relevant products and services
Support mailshots and customer communications campaigns
Work towards weekly and monthly targets focused on customer retention and revenue growth
Contribute to account rejuvenation and long-term business development
Make minor operational decisions independently where required Candidate Profile Essential Skills
