Scheduler
Location: Uxbridge (Hybrid working available after probation)
Salary: £30,000 + Bonus
Type: Permanent
Are you a confident Scheduler or diary planner who enjoys keeping things organised and running smoothly?
We are recruiting for a well-established, internationally recognised organisation in Uxbridge that is looking to appoint a proactive and highly organised Scheduler to join their operations team. This is a key position within the business, responsible for ensuring engineers are deployed efficiently and customers receive a seamless service experience.
Following a successful probation period, there is flexibility to work on a hybrid basis.
The Role In this position, you will act as the central coordination point between the service desk, field engineers and customers. You will manage engineer diaries, coordinate appointments, and adapt schedules in real time to meet operational demands.
This role would suit someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service.
Key Responsibilities
• Allocating and dispatching service jobs to engineers in line with priority and location.
• Scheduling planned maintenance visits and statutory inspections.
• Assisting with forward planning of installations to ensure readiness and efficiency.
• Preparing service quotations and keeping customers updated on appointment changes.
• Acting as a support contact for engineers throughout the working day.
• Adjusting diaries as required to accommodate urgent requests or changing workloads.
• Using internal scheduling systems to maximise productivity and coverage.
• Working closely with internal departments to maintain service standards.
• Building positive working relationships with customers and colleagues alike.
About You
• Previous experience within a scheduling, planning or dispatch environment.
• Strong organisational skills with the ability to juggle multiple priorities.
• Calm and solutions-focused under pressure.
• Excellent communication skills with a customer-first mindset.
• Confident using computer-based scheduling systems.
This is a fantastic opportunity to join a stable and supportive organisation where your coordination skills will genuinely make a difference to day-to-day operations.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Scheduler, Service Coordinator, Dispatch Planner, Service Planner, Diary Coordinator, Maintenance Scheduler, Operations Scheduler, Uxbridge Jobs, Hybrid Working, Customer Liaison, Field Service Planning
