Customer service and sales Advisor

Customer Service & Call Centre
Job Type:
Salary range:
£20,000 - £24, 999, £25,000 - £29, 999
£24000 Plus OTE 34k
Start Date:
Uxbridge Employment Agency
Job Ref:

My client a market leader in the provision of educational courses throughout the UK urgently require a bright, enthusiastic and motivated driven team member to complement their existing customer support team. This role will involve advising clients both over the phone and on a face to face basis of existing and up- coming courses as well as the upselling of additional training packages.

Role responsibilities
• Providing course information and advice to incoming callers- this will cover the full portfolio of courses available
• Assessing a future clients course requirements for example asking for their existing qualifications and advising on next course level
• Giving quotes on prices, course availability and course dates
• Processing candidate bookings
• Raising invoices and chasing payments
• Forwarding candidate results to certification body
• Managing a lot of web based requests- calling these individuals and selling course availability , special deals and offers
• Meeting and greeting clients coming directly to the office- managing their requests for information
• Have the confidence to sell/upsell on course training manuals etc..
• Processing mailshots and other marketing material

The successful candidate will be extremely customer focused with the confidence to up sell on training products and directories. As well as inbound and web based queries you will also be managing client expectations on a face to face basis.

What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 705
Contact: Dana Balac

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