Service Coordinator – Immediate Start (Temp to Perm)
Location: Central London (EC1 area)
Salary: £27,000 per annum
Hours: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person.
Key Responsibilities:
• Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs.
• Act as the go-to liaison between internal departments, engineers, and clients.
• Log and track service tickets, monitor response times, and escalate when necessary.
• Coordinate third-party contractors and monitor their performance against agreed timelines.
• Prepare client quotes for labour and parts, updating systems and ensuring accuracy.
• Support field engineers with scheduling and logistics when required.
• Provide regular updates to clients and colleagues on job status and outstanding actions.
• Maintain clear records and client documentation within internal systems.
• Assist in reporting and analysis on support trends, delays, and escalations.
• Support general operations and admin functions as part of a close-knit support team.
What We’re Looking For:
• Previous experience in a busy customer service or helpdesk administration role.
• Strong coordination skills with a background in service or ticket management.
• Excellent communication abilities—both written and verbal.
• Confident working with MS Excel, Word, and ideally familiar with service management platforms.
• Ability to multitask and prioritise workloads under pressure.
• Comfortable working independently and as part of a team.
• A strong understanding of service SLAs and the importance of client satisfaction.
• A tech-savvy mindset with interest in service delivery or IT operations is a bonus.
Why Apply?
You’ll be joining a supportive, dynamic team within a company that values problem solvers and proactive communicators. The role offers excellent variety, from client liaison and reporting through to logistics coordination. While the position starts as a temp contract, there is strong potential for a long-term opportunity within the business.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Service Coordinator, Customer Service Administrator, Helpdesk Coordinator, Field Engineer Support, Technical
Administrator, Logistics Coordinator, IT Services, Central London, Temporary to Permanent, Service Desk Support
