Customer Care Coordinator / Scheduler
Salary: £30,000–£33,000 (possibly negotiable depending on experience) + Bonus + Private Healthcare + Excellent Benefits
Location / Hybrid: Berkhamsted, Hertfordshire – Office Based Monday to Thursday, Work from Home on Fridays
Our client, a well-established, privately owned organisation with an excellent reputation for delivering high-quality projects, is seeking a Customer Care Coordinator / Scheduler to join their friendly and supportive team.
This is an excellent opportunity for an organised and customer-focused individual looking to build a long-term career within a growing business. With a strong pipeline of projects, low staff turnover and genuine opportunities for progression, this role offers stability, fully funded training and the chance to become part of a successful and supportive organisation.
The role:
Acting as a key point of contact for customers, you will coordinate repairs, manage customer enquiries and work closely with site teams and subcontractors to ensure issues are resolved promptly and professionally. This is a varied and rewarding role where excellent organisation, communication and customer service are key.
Duties include:
* Acting as a main point of contact for customers
* Recording, prioritising and managing reported defects and maintenance requests
* Coordinating remedial work with subcontractors and site teams
* Tracking outstanding jobs and ensuring agreed service levels are achieved
* Keeping customers informed throughout the repair process
* Working closely with Construction, Technical and Commercial teams to resolve issues
* Maintaining accurate records using the company's customer care systems
* Helping the business maintain excellent customer satisfaction standards
* Occasionally visiting live developments when required (a driver with their own car is essential)
Working hours:
* Monday to Friday, 9:00am – 5:00pm
* Office based Monday to Thursday
* Work from home on Fridays
Experience/skills required:
* Confident communicator with excellent customer service skills
* Highly organised with the ability to manage a busy and varied workload
* Calm and professional when dealing with challenging situations
* Proactive approach with the ability to take ownership of customer enquiries
* Good working knowledge of Microsoft Office and other IT-based systems
* Full UK driving licence and own vehicle
Desirable:
* Previous experience within customer care, aftercare, property or construction
* Scheduling or coordination experience
* Experience gained within a fast-paced, customer-focused environment
Why apply?
This is a fantastic opportunity to join a successful and growing organisation that genuinely invests in its people. In return, you'll receive a competitive salary, performance-related bonus, private healthcare, company pension, 25 days' holiday plus Bank Holidays, fully funded training, genuine opportunities for career progression, lunch provided, on-site parking, regular staff outings and the flexibility to work from home every Friday.
If you're an organised, customer-focused professional looking to develop your career with a successful organisation and a great team, we'd be delighted to hear from you.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role might include: Customer Care Coordinator, Customer Care Administrator, Customer Care Scheduler, Repairs Coordinator, Maintenance Coordinator, Service Coordinator, Scheduling Coordinator, Customer Service Coordinator, Aftercare Coordinator, Customer Support Coordinator, Helpdesk Coordinator, Repairs Administrator
