Customer and Sales Support Advisor
Salary: £31,500 plus yearly bonus and monthly commission
Location: Slough
Working Hours: Monday to Friday, 9:00am – 5:00pm
* One late shift each Monday on a rota basis: 11:30am – 7:30pm
* One Sunday per month working from home: 8:30am – 3:30pm
* Friday off in lieu following the Sunday worked
This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market.
Our client is looking for an experienced Customer and Sales Support Advisor with cross-selling and up-selling experience to join their team. You will need to have previous experience delivering excellent customer service, demonstrating the ability to work in a fast-paced environment whilst working closely with clients and customers.
Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders, processing orders and upselling products where appropriate. There will also be some outbound calls required when company promotions are launched.
The role:
Duties include:
* Answering a high volume of inbound calls
* Account management duties, including occasional local client visits accompanying the Manager
* Producing sales analysis reports
* Making outbound calls to existing customers
* Making outbound calls to lapsed accounts
* Making focused outbound calls to move promotional stock
* Processing customer orders
* Dealing with customer queries
* Upselling promotional and new products
* General administration duties
Experience/skills required:
* Previous customer service experience
* Previous upselling and cross-selling experience
* Highly motivated with a positive attitude
* Excellent communication skills
* Ability to work in a fast-paced environment
* Experience building strong relationships with customers and clients
Why apply?
On top of the base salary, you'll receive a monthly bonus based on promotional products sold, together with a yearly bonus based on company sales and KPIs.
Our client is always on the lookout for bright and ambitious people who strive for continual improvement and are passionate about delivering 5-star customer service. If you enjoy working within customer service and building relationships with customers, you'll thrive in this business.
Benefits include a pension scheme, staff discount on products, death in service, long service awards, 24 days' holiday plus Bank Holidays increasing up to 30 days with service, free on-site parking, together with company events and celebrations.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
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