Customer Service Coordinator
Type: Permanent
Salary: £30,000–£35,000 per annum
Location: Staines area
Working pattern: Hybrid working available
We are recruiting for our client, an established organisation seeking an experienced Customer Service Coordinator to join a supportive and professional team.
This is a varied B2B customer service role combining customer contact, order processing and administration. You will take ownership of enquiries, keep customers informed and work closely with colleagues across the business to ensure orders and service requirements progress smoothly.
Why Apply?
* Permanent opportunity with an established organisation
* Competitive salary of £30,000–£35,000 per annum
* Hybrid working available
* Supportive team environment
* Varied customer service and administration responsibilities
* Company benefits and potential bonus opportunity
The Role:
* Managing customer enquiries by telephone and email
* Processing orders accurately and efficiently
* Providing customers with updates on orders and expected delivery times
* Maintaining accurate customer and order records
* Liaising with internal teams to resolve queries and keep work progressing
* Monitoring outstanding orders and following up where required
* Supporting customers with general product, order and service enquiries
* Investigating delivery or service issues and helping to resolve them
* Handling complaints professionally and taking ownership through to resolution
* Maintaining relevant customer documentation and administration
* Assisting with returns, credits and related queries
* Producing reports and updating spreadsheets when required
* Identifying practical ways to improve customer service and administrative processes
The ideal Customer Service Coordinator will have:
* Previous experience in customer service, sales support, order processing or a similar B2B environment
* Strong customer service and communication skills
* Good organisation and attention to detail
* Confidence managing several tasks and priorities
* A proactive and helpful approach
* The ability to work effectively with different departments
* Good Microsoft Office skills, particularly Excel and Outlook
* Confidence learning and using business systems
* The ability to take ownership of customer queries and see them through to resolution
* A professional and dependable approach
Experience using a CRM, order-management or similar business system would be useful, although it is not essential.
This is a great opportunity for a Customer Service Coordinator who enjoys building positive customer relationships, keeping processes organised and working as part of a collaborative team.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role may include: Customer Service Coordinator, Customer Service Executive, Customer Service Administrator, Sales Support, Order Processing, Client Services, Staines jobs
