Customer Service Executive
Type: Permanent
Salary: £30,000 - £35,000 per annum
Location: Staines area
Working pattern: Hybrid - 3 days office based, 2 days home based | 8.30am - 5.00pm
Take ownership of the customer journey from order through to delivery
We are recruiting for our client, a well-established business, for an experienced Customer Service Executive to join a friendly and collaborative team.
This is a varied B2B customer service role where you will manage customer orders from receipt through to delivery, provide proactive updates and work closely with colleagues across the wider operation to ensure customers receive a reliable and professional service.
Why Apply?
* Permanent opportunity with an established business
* Hybrid working with two days per week from home
* Competitive salary of £30,000 - £35,000 per annum
* Strong company benefits package and discretionary bonus
* Varied role with responsibility for your own portfolio of customers
The Role:
* Manage customer orders from receipt through to delivery, ensuring records remain accurate and up to date
* Act as a key point of contact for a portfolio of business customers, responding to queries and providing regular updates
* Monitor outstanding orders and help resolve availability, transport or delivery issues
* Review customer ordering activity and communicate relevant changes to internal teams
* Prepare and maintain documentation for overseas and international orders
* Work closely with sales, planning, logistics, supply and finance colleagues
* Handle customer complaints professionally and coordinate follow-up through to resolution
* Identify opportunities to improve service levels and make customer administration processes more efficient
The ideal Customer Service Executive will have:
* Around 2-4 years' experience in customer service, order management or a similar B2B role
* Experience supporting customers within a busy commercial or multi-site environment
* Strong written and verbal English communication skills
* Excellent organisation and attention to detail
* The ability to manage several priorities confidently
* Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
Experience using a CRM, ERP, order-processing or similar business system would be advantageous. Additional language skills would also be desirable but are not essential.
This is a great opportunity for an experienced Customer Service Executive who enjoys taking ownership of customer orders, building strong customer relationships and providing a high standard of service in a busy environment.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role may include: Customer Service Executive, Customer Service Coordinator, Order Management, B2B Customer Service, Staines jobs
