Customer Service Manager

Location:
Middlesex
Sector:
Customer Service & Call Centre
Job Type:
Permanent
Salary range:
£30,000 - £34, 999
Salary:
£35,000 to £35,000 per annum
Salary:
£35000 per annum
Posted:
30-Aug-19
Start Date:
Recruiter:
Uxbridge Employment Agency
Job Ref:
889266

We are recruiting for a Customer Service Team Leader who will be responsible for delivering first class customer service to the business’s customers and clients. You will also play a pivotal part in the business managing a small a team.

This role will suit an enthusiastic and driven individual who is looking for an exciting and challenging opportunity.

Job duties:

• Looking after a small customer service team

• Provide 1st and 2nd line support to customers

• Delivery of KPIs and monitor SLAs

• Resolve escalated queries

• Provide new ideas and solutions to the team

• Work closely with other departments to ensure a first class delivery of customer service

Requirements:

• Similar experience within a team leader /customer service management role

• Must possess exceptional customer service experience

• Excellent IT skills

• Ability working under pressure towards strict deadlines

This business offers excellent career opportunities as they are within the early stages of their business growth. They also offer excellent benefits including gym discounts, an excellent pension scheme, advanced holiday allowance.

If you have experience within similar position and you are looking for a new challenge then this could be your ideal opportunity! Be part of something that is transformational and send your CV to me today!

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We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Contact Details:
Uxbridge Employment Agency
Tel: 01895 520 700
Contact: Sian Madigan
Email:

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