At Uxbridge Employment Agency, our tagline has always been “people in a people business”, as we’ve always believed recruitment doesn’t need to be complicated — it just needs to be human.
Recently, one of our longstanding clients sent us a testimonial that reminded us why we do what we do. Their words were generous, but more importantly, they captured the essence of what makes recruitment partnerships thrive.
Here’s what stood out and why it matters a great deal to us, as their words encapsulated the service we aim to offer;
Simplicity Over Complexity
“The thing with you guys, it’s like calling a mate to ask for help. There are no complicated processes, no one-hour calls to qualify the role, and I’m not passed to someone miles away I’ve never spoken to.”
This really resonated with us because we’ve seen how recruitment can become over-engineered. Many agencies put clients through hoops before any progress is made — long qualification calls, multiple handovers, and unnecessary steps that take time but don’t add value.
For us, the process has always been simple: pick up the phone, have an open conversation, and let us get to work. Our clients trust us because not only have we had over 45 years local experience, but we take the time to visit them and understand their business. This means they don’t need to re-explain everything every time and that simplicity saves time, removes friction, and lets us focus on what matters most — finding the right people!
Approachability Matters
“Guaranteed to take the call in a friendly manner… Nothing is too much trouble, even if it’s just a question about the market in Uxbridge.”
Recruitment isn’t just about jobs — it’s about relationships. Sometimes our clients call with an urgent vacancy, but often they just want advice: a sense check on salaries, insight into the candidate market, or a second opinion on their plans.
We take pride in being approachable. There’s no “meter running” when you pick up the phone to us. Our role is to be a trusted sounding board, as much as a recruitment partner. In a world where agencies are often seen as transactional, being there for the small questions as well as the big hires is exactly what makes the difference.
Honest Conversations, Not Sales Fluff
“If my request is tough or niche, she will tell me straight and not blag it.”
This is one of the most important compliments we can receive. Recruitment is full of promises — some realistic, some not. We’ve always believed it’s better to be upfront when something is challenging than to tell clients what they want to hear.
Only by being honest will you build trust. If a role is tough to fill, we’ll say so — and then explore the options, share market insights, and work together to find a solution. Our clients know that when we give an update, it’s real. That honesty is what allows long-term partnerships to thrive.
Results You Can Rely On
“I cannot remember a time you didn’t get me the candidate I needed.”
At the end of the day, results are what count. Clients come to us because they need great people — quickly, reliably, and without endless CVs that don’t match.
What makes us proud is not just delivering once, but doing it consistently over years. Whether it’s a single urgent temp or a complex permanent hire, our track record means clients don’t have to worry. They know we’ll come through, because we always have. That reliability is what keeps them picking up the phone to us time and time again.
Stability and Local Expertise
“Long-standing consultants… gold! Knowing I can come to the team time and again and not need to explain who we are — you just know us.”
This is the heart of what makes us different. In an industry known for high turnover — many clients tell us they’re tired of “retraining” a new consultant every few months.
Our story is different. Just last month we celebrated our Deputy Manager Dana’s 30th year in recruitment, and our MD brings over 45 years of local experience. That’s a combined 75 years of knowledge for two team members alone! Think of all those tens of thousands of conversations with clients and candidates alike – nothing replaces experience like that!
That stability means clients don’t just get a service — they get a relationship that endures. We know their business, their culture, their history, and even how their needs have evolved over time. That kind of continuity is rare, and we’re proud of it.
Respect in Every Interaction
“Even chasing an invoice was handled with the same pleasant, friendly contact.”
It’s easy to treat relationships as purely transactional, but we don’t believe that’s the right way to work. Respect and professionalism should carry through every interaction — even in moments that could become awkward.
For us, recruitment is about people first. Whether we’re providing advice, finding a candidate, or resolving an admin issue, we never forget that behind every interaction is a relationship we value. Treating people with respect, even under pressure, is what allows us to keep partnerships strong over the long term.
Why This Matters
This testimonial meant so much to us because it reflects the values we’ve carried for over 45 years: honesty, stability, and human connection.
Our client even told us afterwards:
“There are honestly not that many genuine agencies out there that see clients as more than just a quick fee… The UEA team absolutely deserve the praise.”
That’s what drives us every day. Recruitment doesn’t need to be complicated. It doesn’t need endless processes, sales tactics, or unrealistic promises. It just needs experienced people who know your market, who pick up the phone when you call, and who treat you with the respect you deserve.
That’s why our clients choose us time and time again.
📞 Looking for recruitment support in Uxbridge?
Call us on 01895 520 728 or email info@uxbridge-employment.co.uk — we’d love to help.