Customer Service Team Leader
Salary: £38,000 – £42,000 (DOE)
Location / Hybrid: Uxbridge – hybrid working available
Our client, a well-established and growing organisation, is seeking an experienced Customer Service Team Leader to join their high-performing support team. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service while developing and leading a team in a fast-paced environment.
The role offers a great mix of hands-on support, team leadership, and continuous improvement, making it ideal for someone who enjoys driving results while supporting others to succeed.
Duties include:
Acting as a senior point of contact for customer enquiries and resolving complex issues
Handling escalations professionally, ensuring positive outcomes for customers
Monitoring customer feedback and identifying opportunities to improve service levels
Supporting a customer-first culture across all interactions
Providing hands-on support to the team during busy periods
Leading, coaching, and developing a team of Customer Service Advisors
Conducting regular one-to-ones, performance reviews, and training sessions
Managing workloads and resources to maintain service standards
Creating a positive, collaborative team environment
Monitoring performance metrics and identifying areas for improvement
Working closely with internal teams to resolve issues and enhance processes
Supporting implementation of new systems and initiatives
Experience/skills required:
Previous experience in a customer service leadership or supervisory role
Strong background in handling escalations and delivering excellent customer outcomes
Experience leading and developing teams within a busy environment
Excellent communication and interpersonal skills
Ability to manage workloads and prioritise effectively
Strong organisational and problem-solving abilities
Confident working with performance data and service metrics
Proactive approach with a focus on continuous improvement
Why apply?
This is a fantastic opportunity to join a supportive and forward-thinking organisation offering hybrid working, a competitive salary, and excellent company benefits. The role provides genuine responsibility, team leadership, and the chance to influence customer experience within a growing business.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role might include: Customer Service Team Leader, Customer Service Supervisor, Customer Experience Manager, Contact Centre Team Leader, Customer Support Team Leader, Customer Service Manager, Call Centre Supervisor, Customer Operations Supervisor, Customer Care Team Leader
