Customer Service Executive
Salary: Up to £27,000 (depending on experience)
Location / Hybrid: Reading, Berkshire – Hybrid (2 days in the office, 3 days working from home)
Our client, a global leader in their industry, is seeking a Customer Service Executive to join their friendly and supportive Helpdesk team. This is an excellent opportunity for someone with previous customer service experience who is looking to build a long-term career within a successful organisation that offers excellent training, genuine career progression and an outstanding benefits package.
This role would suit someone who enjoys helping customers, has strong organisational skills and is looking to develop within a business that actively promotes from within. The hiring manager began their own career in this team, and many team members have progressed into other areas of the business.
The role:
You will be the first point of contact for customer enquiries, ensuring requests are handled efficiently and assigned to the appropriate teams. Working closely with internal departments and external suppliers, you will play a key role in delivering excellent customer service while supporting the smooth running of the Helpdesk function.
Duties include:
Responding to customer requests and queries promptly and professionally
Managing customer incidents by logging, updating and closing cases
Checking whether equipment or solutions are covered under support contracts and advising customers accordingly
Liaising with suppliers, couriers, engineers, logistics teams and technical support consultants
Producing reports as required
Arranging the return of equipment to repair centres
Experience/skills required:
Previous experience within a customer service-related role, such as retail, reception, hospitality or a similar customer-facing environment
Well organised with a methodical approach to administration
Excellent attention to detail
Strong communication skills
Good working knowledge of Microsoft Word, Excel and Outlook
Why apply?
This is a fantastic opportunity to join a well-established global organisation that is committed to developing its people. You'll receive excellent training, ongoing support and genuine opportunities to progress your career within the business. Alongside a competitive salary, you'll benefit from hybrid working, 25 days' holiday plus Bank Holidays, private healthcare, pension, a cycle to work scheme, income protection and life assurance.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role might include: Customer Service Executive, Customer Service Advisor, Helpdesk Administrator, Helpdesk Coordinator, Customer Support Executive, Customer Support Advisor, Service Desk Administrator, Service Coordinator, Customer Care Advisor, Client Services Administrator, Customer Experience Executive, Customer Service Representative
