Job Title: Customer Service & Sales Support Representative
Type: Permanent, Full Time
Salary: £26,000–£30,000 per annum, depending on experience, plus performance-related bonus
Location: West London, within commuting distance of Uxbridge
Working Pattern: Hybrid working with regular office attendance, Monday to Friday
Join a growing business where great customer service really makes a difference.
Our client is looking for an experienced Customer Service & Sales Support Representative to become part of a friendly, supportive team. This varied position combines customer service, sales support and administration, offering the opportunity to take ownership of customer enquiries and help deliver an excellent customer experience from initial contact through to completion.
If you enjoy solving problems, building positive relationships and working in a fast-paced commercial environment, this could be an excellent opportunity.
Why Apply?
- Competitive salary with performance-related bonus
- Hybrid working arrangement
- Excellent training and long-term development opportunities
- Supportive and collaborative working environment
- Company pension, workplace parking and regular team events
The Role:
- Deliver professional customer support by telephone and email
- Process customer orders, enquiries and sales support requests accurately
- Manage returns, exchanges, refunds and after-sales enquiries
- Resolve customer issues efficiently, providing practical solutions
- Handle complaints professionally while maintaining excellent customer relationships
- Liaise with suppliers, logistics providers and internal departments
- Keep customers updated on orders and service requests
- Maintain accurate records using internal business systems
- Identify recurring issues and support continuous service improvements
- Prepare clear, accurate and professional written correspondence
- Assist with general administration and wider customer service activities
The Ideal Customer Service & Sales Support Representative Will Have:
- Previous customer service experience within a commercial environment
- Excellent written and verbal communication skills
- Confidence writing professional emails and customer correspondence
- Strong organisational skills with excellent attention to detail
- The ability to manage multiple tasks and priorities effectively
- Good IT skills and experience using business systems
- A proactive, positive and customer-focused approach
- The ability to work well as part of a collaborative team
Experience in sales support, order processing, distribution or after-sales service would be advantageous. Experience supporting customers with technical or specialist products would also be beneficial, although full training will be provided.
If you're looking for a varied customer service role where you can develop your skills and make a real contribution within a growing organisation, we'd love to hear from you.
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords for this role may include: Customer Service Representative, Customer Service Advisor, Sales Support, Sales Support Administrator, Customer Support, Order Processing, After Sales, Customer Service Jobs, West London Jobs, Uxbridge Jobs
