IT Incident Manager

IT Incident Manager
Permanent
Central London
£38,000 to £40,000

Our client is seeking an IT Incident Manager to lead the response to high-priority and major IT incidents across a complex technology environment. When things don’t go to plan, you’ll take the lead — coordinating teams, communicating clearly, and driving incidents through to resolution with minimal impact on the business.
This newly created role offers a great opportunity for an IT incident management professional looking to step up, broaden their responsibilities, and work in close partnership with the Head of Operations.
This role is critical to ensuring service continuity, rapid recovery, and effective communication during incidents that impact business operations.
Key Responsibilities
Major Incident Management
• Own and manage high-priority and major IT incidents from initiation through to resolution
• Lead cross-functional technical teams to investigate, diagnose, and restore services
• Ensure incidents are resolved within agreed SLAs, using effective workarounds and permanent fixes
• Drive post-incident reviews and root cause analysis to prevent recurrence
Stakeholder