Customer Service Executive
October 2019 – February 2020
£9.25 per hour
Will need to work some Weekends
Our client, a well-established brand, are looking for a vibrant customer service representative to join their busy team. Someone who has maybe worked in retail and is looking to move into an office environment, or just someone who is passionate about customer service, would be ideal for this role.
• Take customer queries over the phone, email and online chat
• Ensure that every customer has an exceptional customer experience
• Upsell products to customers and promote the company’s products and service
• Develop an excellent knowledge of the products
• Build a rapport with customers
• Handle customer escalations and take ownership where necessary
• Carry out sales transactions efficiently
• Maintain a can-do attitude throughout
• A passion for customer service
• Excellent communication skills
• Experience achieving sales targets
• Ability to meet KPIs
• Have a great deal of enthusiasm
• Well-presented and articulated
We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.
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